在這集的podcast中，我們將深入討論如何有效紀錄客戶需求的重點。無論是使用系統或用雲端文件紀錄，紀錄每次與客戶的溝通都至關重要，這不僅有助於團隊的協作和交接，也方便日後回顧客戶的歷史資料。
我們將以SaaS產業為例，介紹如何建立一個包含關鍵資訊的客戶需求紀錄系統，幫助你更好地理解客戶的需求，提升服務質量。無論你的企業是初創階段還是已經發展成熟，這一集的內容都值得一聽。
In this episode of the podcast, we'll dive into the nuts and bolts of effectively documenting customer needs. Whether you use a system or a cloud file to record, it's important to document every customer interaction, not only for team collaboration and handoffs, but also to make it easier to look back at the customer's history in the future.
Taking the SaaS industry as an example, we'll show you how to build a customer demand record system with key information to help you better understand your customers' needs and improve service quality. Whether your business is a startup or a mature organization, this episode is worth listening to.
如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD
If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD
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客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。
或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。
The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.
Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.
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合作聯繫：[email protected]
LINE 官方帳號：https://lin.ee/jpsRKqD
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器材設備提供及錄音技術顧問：咪卡創意
Suppliers of recording equipment and recording technology consultants：咪卡創意