這題要來探討一個棘手卻又常見的話題：當客戶想要解約時，客戶成功團隊該怎麼應對？
將會與你分享：如何與想解約的客戶進行有效的溝通，以及收集解約原因和處理後續行政事宜的重要性。
也會聊聊在面對解約時，客戶成功團隊人員的心理狀態，以及如何保持正面態度並從中學習。
This question explores a tricky yet common topic: how do customer success teams respond when a customer wants to terminate a contract?
We'll share with you how to effectively communicate with a customer who wants to terminate their contract, and the importance of gathering the reasons for termination and handling the administrative aftermath.
We will also discuss the psychological state of the Customer Success team member when faced with a termination and how to maintain a positive attitude and learn from the experience.
如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD
If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD
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客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。
或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。
The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.
Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.
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合作聯繫：[email protected]
LINE 官方帳號：https://lin.ee/jpsRKqD
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器材設備提供及錄音技術顧問：咪卡創意
Suppliers of recording equipment and recording technology consultants：咪卡創意