這一集podcast，帶來如何對2023年客戶成功團隊做績效檢核。
與你分享客戶成功部門如何在這一年裡交出亮眼的成績單、如何應對挑戰，以及如何利用OKR和其他策略來衡量與提升績效。
本集中，我們深入探討了客戶成功團隊如何從onboarding階段、客戶續約率，到功能加購表現等多個面向，進行全面性的年度評估。
透過豐富的實際經驗分享，這集將為你揭開客戶成功團隊在背後努力的故事，並探討如何在產品開發變動和市場需求之間尋找平衡。
This podcast episode brings you how to do a performance review of your Customer Success team for 2023. We share with you how the Customer Success department delivered a great year, tackled challenges, and utilized OKRs and other strategies to measure and improve performance.
In this episode, we dive into how the Customer Success team conducts a comprehensive annual assessment of everything from onboarding phases, to customer renewal rates, to feature add-on performance. With a wealth of real-world experience, this episode reveals the story behind the Customer Success team's efforts and how to find the balance between product development changes and market demand.
如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD
If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD
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客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題。
或是您的公司有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光。
The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.
Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.
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合作聯繫：[email protected]
LINE 官方帳號：https://lin.ee/jpsRKqD
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器材設備提供及錄音技術顧問：咪卡創意
Suppliers of recording equipment and recording technology consultants：咪卡創意