當客戶反應使用產品或服務，覺得不如預期效應時，應該如何應對呢？
例如：業績未達預期、跟其他家的產品功能比較、或提及競爭對手的情況。
我們將從客戶成功的角度來看待這些挑戰，並分享如何更好地理解客戶的需求，
探討如何像偵探般從客戶的言語中找到線索，並解讀他們背後可能隱藏的意涵。
不在單一指標上執著打轉，例如：業績。
透過本集的討論，我們希望能讓您更好地理解客戶成功的本質，並學會如何建立長期的合作關係，
讓客戶感到我們一直在他們身邊，幫助他們實現目標。
如果在建立客戶成功流程上有任何疑問，歡迎來找我們聊聊能怎麼協助您：https://lin.ee/jpsRKqD
What should be done when a customer reacts to a product or service that is not as effective as expected?
Examples include: performance not meeting expectations, comparing product features to others, or mentioning a competitor's situation.
We'll look at these challenges through the lens of customer success and share how to better understand your customers' needs.
We'll explore how to find clues in customers' words like a detective and read the hidden meaning behind them.
Instead of focusing on a single metric, such as performance, we're going to talk about how we can help our clients to understand what they want and need.
Through the discussions in this episode, we hope to give you a better understanding of the nature of our clients' success and how to build long-term relationships.
We want our clients to feel like we're always there to help them achieve their goals.
If you have any questions about setting up a customer success process, feel free to stop by and talk to us about how we can help you: https://lin.ee/jpsRKqD
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之前跟大家募集徵才資訊的需求，今天跟大家分享徵才資訊的公司是：可立可股份有限公司
他們正在找「客戶成功專員」與「客服專員」。
可立可提供全方位的資訊顧問服務，賦能企業實踐其成長目標。
1- 提供穩定高效的網路連線解決方案，不僅只是網路服務供應商，更是企業資訊基礎設施的顧問夥伴，協助解決可能遇到的各種 IT 問題。
2- 提供保障企業數據與資訊安全的方案，實現企業合規要求。協助客戶通過國際級的 ISO 認證標準，同時他們也有取得ISO 27001國際資安認證。
詳細職缺內容請上 104 查詢瞭解。
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客戶成功茶水間，募集企業組織裡有客戶成功團隊的公司，一起上節目聊聊客戶成功徵才議題
或是您有客戶成功人員的徵才需求，也可以透過資訊欄聯絡方式提供給我們，我們將會在節目和資訊欄上幫您曝光
很期待有機會跟大家聊聊，等候您的來訊！
The Customer Success Pantry invites companies with customer success teams to join us on the show to talk about customer success recruiting.
Or if your company has a need for a customer success recruiter, you can provide us with the contact information through the message board, and we will help you get exposure on the show and in the message board.
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合作聯繫：[email protected]
LINE 官方帳號：https://lin.ee/jpsRKqD
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器材設備提供及錄音技術顧問：咪卡創意
Suppliers of recording equipment and recording technology consultants：咪卡創意