A Manager's Dilemma Between The Team & The Stakeholders
Transitioning from a software engineer to a project management role is a journey filled with challenges and transformations. It's a shift from focusing solely on technical tasks to leading teams and bridging the gap between stakeholders with varying expectations.
Imagine a scenario where you're caught in the middle of a conflict, just like my former colleague, Hank, who grappled with the clash of priorities between the engineering team and stakeholders. They pulled in different directions, one pushing for future-proofing, while the other sought minimum viable solutions. Now, put yourself in Hank's shoes - what would you do?
If you've ever faced a dilemma like Hank's or aspire to become a proficient manager, this episode is tailor-made for you. Today, we're delving into the art of conflict resolution, especially in a cross-departmental context. Let’s explore real-life experiences and practical tips to help you navigate these tricky waters successfully.
👉 Understand Both Perspectives
We'll kick things off by uncovering the secrets of understanding and empathizing with the motivations and concerns of both your team members and stakeholders. By delving deep into their perspectives, we can uncover common ground and pave the way for compromise.
👉 Define The Problem
Then, we'll venture into the realm of clear communication. The power of defining the problem statement cannot be underestimated. Often, conflicts arise from differing interpretations of the issue at hand. I am showing you how to neutralize tensions and encourage everyone to voice their concerns without interruption.
👉 Identify Common Goals
Lastly, I will focus on shared goals and objectives. By highlighting the commonalities between your team and stakeholders, you can steer the conversation toward solutions that benefit everyone. It's all about finding that sweet spot where project success aligns with everyone's interests.
By following the 3 steps, you'll not only gain invaluable insights into what drives each group but also earn trust and respect from your team members. You'll become the problem solver, the leader, and the one who knows how to balance stakeholder expectations for the benefit of the entire project. In this episode, I am about to elevate your influence and impact on your team, one conflict at a time.
Timeline
00:00 A real example of conflicts between team members and stakeholders
00:51 The value of the episode: 3 tips to navigating conflicts among members
02:04 Tips #1：Understand Both Perspectives
03:02 Tips #2：Define The Problem
04:41 Tips #3：Identify Common Goals
05:37 The advantages of following the above 3 tips
06:16 Free 1-1, consulting service
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